Package deal holidays have been the supply of tons of of complaints to the Shopper Disputes Board final 12 months.

Picture: PDO


The Finnish Shopper Litigation Council obtained an elevated variety of complaints about package deal holidays, electrical energy contracts and client credit score in the course of the coronavirus disaster final 12 months.

The council recorded 440 complaints about package deal holidays, journey businesses and trip lodging final 12 months, up from round 170 the 12 months earlier than. Quite a few complaints associated to the cancellation of journeys as a result of coronavirus epidemic, which has led to disputes over refunds, the chairman of the Shopper Litigation Board Pauli Ståhlberg mentioned Yle.

Within the case of package deal holidays, disputes have typically been resolved in favor of the buyer, Ståhlberg added, however many circumstances from the previous 12 months stay unresolved.

The board resolves disputes in accordance with the Shopper Safety Act and the Actual Property Transactions Act. His options are suggestions, however they’re broadly adopted by the events concerned, Ståhlberg mentioned.

Litigation on credit score, electrical energy

Shopper credit score was the topic of round 300 complaints final 12 months, greater than double the quantity from 2019. Ståhlberg attributes the rise to extra individuals making use of for client credit score on the previous 12 months. final 12 months as a result of financial results of the coronavirus disaster.

“The variety of individuals making use of for fast loans has elevated, and other people have additionally skilled increasingly more fee difficulties, which then led to disputes,” he mentioned, including that the introduction of a brief rate of interest cap of as much as 10% on some client loans in July may additionally have had an influence on the variety of litigation.

The council additionally obtained round 260 complaints associated to contracts with electrical energy suppliers. In accordance with Ståhlberg, almost 200 of the complaints concerned two firms, 365 Hankintaa ja Fi-Nergy Voimaa.

The primary problem in litigation was often whether or not or not a contract had been made throughout a telesales name.

Final 12 months, Finland’s client ombudsman introduced that he plans to take Fi-Nergy to market courtroom over persistent complaints, whereas the workplace can be investigating 365 Hankintaa’s actions.

General, the Shopper Disputes Fee obtained barely fewer complaints final 12 months in comparison with the earlier 12 months. This drop is especially as a result of collapse of air transport, which has resulted in far fewer complaints of flight delays or cancellations.

The biggest variety of complaints obtained by the council final 12 months have been for automobile gross sales, though this determine is barely decrease than the variety of complaints obtained in 2019.

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